Frequently Asked Questions
Where are your products available?
Vitality 4 Life Product Availability:
We have a network of health professionals, health food stores, home-based businesses and other outlets throughout the world who stock our range, or you can order our products directly from us, either through our website or by phone.
How are your products delivered?
Product Delivery
We dispatch from our warehouses in Australia, NZ, Canada, UK and Europe usually within 48 hours, deliveries are to your door by courier or insured post. Tracking information is automatically sent to your email address..
Warranty?
Warranty
We handle the warranty for all of our products. In order to activate your warranty, it’s important to register your warranty with us for our records. You can register your warranty online at www.warranty.vitality4life.com. We take the time to source reliable, top quality products and we will be here if at some stage, you need to make a warranty claim. We have spares available for all the products we supply and we offer a full repair service for products you have purchased through Vitality 4 Life or through our distributors.
Expected time scale from order to delivery?
Expected Time Scale for Delivery
We have stock in Australia, NZ, Canada, UK & Europe so usually no more than 5 working days after payment received. Any goods that we don’t hold in our international warehouses are sent insured from Australia.
Returns / Repairs Procedure for International Customers
We have distributors in Australia, Canada, UK, EU & NZ who currently handle warranty claims, it’s unusual to have a problem (percentage is below 1%), but if an appliance is 'dead on arrival' we pay the costs to have it replaced; after first asking you to check the fuse.
If you have had the appliance for some time, we would liase with your local appliance repair person. Most of our products are very easy to repair and generally we would send parts if we don't have a distributor handling warranty claims in your area.
Are goods shipped from Australia or distributed from the UK & Europe?
Any goods that we don’t have in the UK & Europe (as above) are sent from Australia, we do our best to get the stock out of our warehouse to our customers as fast as possible.
Do you have a procedure for returns/repairs that is viable from the UK & Europe?
We have distributors in the UK, EU & NZ who currently handle warranty claims, it’s unusual to have a problem (percentage is below 1%), but if a juicer arrives 'dead on arrival' we pay the costs to have it replaced; after first asking you to check the fuse.
If you have had the machine for some time, we would liase with your local appliance repair person. Most of our products are very easy to repair and generally we would send parts if we don't have a distributor handling warranty claims in your area.
After Sales Service?
After Sales Service
Please call for any hints and tips to help you on your journey to increasing you intake of living juice and living foods. We have a mailing list for our quarterly newsletter and to be updated on new products, special offers, etc.
Return policy?
As long as we’ve been in business, we’ve offered a money-back guarantee that if you don’t love your product, you can return it within 30 days for a full refund, minus a $25 freight and admin charge within Australia. Please contact us if you wish to know more about the return policy for international orders.
Vitality 4 Life Approved Product
Vitality 4 Life introduced the approval system in 2001 as a way of identifying and awarding products which had passed through a testing procedure. This procedure not only took into account the physical product, but assessed the product from a consumers stand point.
Vitality 4 Life approved product status is based on the following:
- Electrical Certification
- 100 hours of independent product testing
- Quality of end consumer support material eg. instruction manual
- Supplier assistance
- Manufacturer warranty
- Manufacturer background
- Quality of raw materials, assemblies, production and inspection processes
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